IT Manager

We’re Growing. Are You?

Smithers Quality Assessments is a world class quality and environmental Third Party Registrar known for providing assessments services with quality and integrity. Currently, we are searching for an exceptional person to fill the newly opened role of IT Manager.

Come grow with us!

Working for Smithers Quality Assessments gives you the opportunity for professional growth with the stability of an organization celebrating over 25 years in certification services.

Please apply via individual job application link below, or send your questions to

For a full list of current open opportunities within North America, please click here.

IT Manager

Posted: 10 June 2019

The Smithers Quality Assessments team is searching for an experienced IT Manager at our office headquarters in Akron, Ohio.  Our ideal candidate is looking for a career with an established, yet continually growing company with exciting challenges.


About Us

Smithers Quality Assessments is a management systems auditor and certification body with 97% client retention.  Our companies are innovative in adding value throughout the life cycle of our clients’ products by utilizing testing, consulting, information and compliance services.


About This Role

  • This full-time position is a leadership role within Smithers Quality Assessments as well as a contributor role to the business in the maintenance and execution of organization-wide Information Technology support needs.
  • Interfaces with other Smithers IT staff and leadership to support information systems that are shared across all Smithers member companies.
  • Assists in the development of long-term strategies and growth as well as the maintenance and support of our IT systems.
  • Responsibilities for IT information systems and services operating within other regions of the world.


Essential duties and responsibilities include

  • Manage and oversee North American Smithers Quality Assessments IT direct function as well as Smithers China IT support needs, including purchasing, asset management, budgeting, software licensing and other compliance activities.
  • Oversee the provisioning and execution of SQA end-user services, including Help Desk tickets\
  • Maintain documentation of the SQA networks, systems and processes
  • Coordinate and manage acquisition, installation, configuration, maintenance, tags and removal of computer hardware, and peripherals, while maintaining SQA inventory.
  • Perform routine preventive maintenance on assigned SQA hardware and software systems.
  • Negotiate and administrate 3rd party vendor and consultant contracts and service agreements.
  • Work with IT professionals from other Smithers member companies to support any shared business systems infrastructure requirements.

About You

If you are customer-focused, action-oriented, collaborates well with others and like to problem-solve, this position may be a great fit for you!

To succeed in this position, candidates should have exceptional communication, computer and problem-solving skills.  You should be resourceful, analytical, adaptable and organized with the ability to build rapport with company team members and clients.

Employees are provided with a well-rounded career at Smithers, including a competitive salary, benefits, employee programs and paid time-off as well as training and development opportunities.  


Professional Experience and Skills

  • A Bachelor’s degree in Computer Science or commiserate degree preferred.
  • Microsoft Certified Professional (MCP) highly preferred.
  • (5) years minimum experience directly in the IT industry or supporting IT function required.
  • Experience installing and troubleshooting PC’s in a regulated network environment.
  • Experience installing, configuring and troubleshooting Windows Server and Desktop OS.
  • Experience with Microsoft Office, Active Directory, Exchange Server, Outlook, Project, Visio, Adobe Products; Anti-Virus and Security applications.
  • Comprehensive understanding of current computer hardware and software technologies.
  • Understanding of current global information security policies, practices and systems.
  • Understanding of LAN/WAN Networks and VPN.
  • Familiarity with iPhones, iPads, ShoreTel IP Phones, Android and Blackberry devices, laptop wireless cards.
  • Knowledge in several of the following technologies and business systems: VMWare, SQL, SQL Reports (or other reporting languages), CRM (InforCRM), MS Dynamics SL, MS SharePoint, AWS, Azure, ShareFile, Content Management System (Kentico).
  • Maintain strict confidentiality and respect for the purpose of ensuring network security.

Apply here: