Bringing you information about SQA, Quality Management, and more.

Uber-Fast Response

Smithers Quality Assessments  — October 20, 2016

I had an experience with Uber that was pretty amazing. On a recent trip, my driver missed an...

Related Tags: Customer Service

ISO 9001:2015 – Processes

John Sedlak  — October 18, 2016

Processes are not as complicated as they seem; everything you do has a process. Take for...

Related Tags: ISO 9001:2015, ISO 9001, Processes

Southwest Stories

Smithers Quality Assessments  — October 12, 2016

I am always happy when I get to fly on Southwest Airlines – not because of their unique...

Related Tags: Employee Appreciation

Hack Your Life with Kankyo Kaizen

Tom Zobel  — October 11, 2016

Time. It’s the most finite resource we have – we only get a certain amount of it...

Related Tags: Productivity, Time Management

Resort Experience?

Smithers Quality Assessments  — September 29, 2016

I recently traveled to the Phoenix area to attend a conference. This particular trip, my wife...

Related Tags: Customer Service

Content Matters – And It Doesn’t Have to Be Daunting

Smithers Quality Assessments  — September 27, 2016

Creating and sharing unique and relevant content can be a powerful way of differentiating your...

Related Tags: Marketing, Promotion

To Multitask or Not To Multitask

Ella Novik  — September 21, 2016
Do you think you are a good multitasker? Foolishly, I’ve always thought I was great at it. I can...
Related Tags: Productivity

ISO 9001:2015 - Preventive Action

John Sedlak  — September 21, 2016

When it comes to ISO 9001:2015 and preventive action, it’s easily understood but...

Schill Grounds Management Achieves SN 9001 Certification

Smithers Quality Assessments  — September 14, 2016

NORTH RIDGEVILLE, OH, USA – August 23, 2016 – Schill Grounds Management, a...

Related Tags: Clients, SN 9001

ISO 9001:2015 - Risk

John Sedlak  — September 12, 2016

Risk – It’s an important theme in the new standard for ISO 9001:2015, but it&rsquo...

Related Tags: ISO 9001:2015, ISO 9001, Risk, Videos