ISO 9001:2015 – Processes

Bringing you information about SQA, Quality Management, and more.

October 18, 2016

Processes are not as complicated as they seem; everything you do has a process. Take for example making a cup of coffee – that’s a process. You have materials, equipment, a person, direction and a formula.


The basic steps to a process are inputs, activities and outputs. If you look at the big picture, your inputs are your customer requirements, your activities are your manufacturing, and your outputs are your customer satisfaction.


Processes can be divided into three categories: direct, indirect and management support. Your direct processes are those that you need to make a product or deliver your service. Some examples include receiving, design, manufacturing, inspection, shipping and packaging. Indirect processes support the direct ones, such as human resources, purchasing or gain calibration. Lastly, management support is all the processes that ensure your system is working correctly. These include your internal audits, continuous improvement, management reviews, and things of that nature.