4 Common Myths about Implementing and Maintaining a Business Management System

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November 15, 2012

A Business Management System implemented, maintained and supported properly can result in many benefits to your company. Meeting customer requirements, gaining new customers, improving quality, reducing waste and saving money are just a few. We asked SQA’s expert auditors to identify and debunk the most common myths associated with having a Business Management System:

  1. “Business Management Systems require way too much documentation and paperwork.” The number of documented procedures actually depends upon size of your company and its operational requirements. Too much documentation, or documentation that isn’t value-added, can reduce the positive impact a Business Management System brings to your company and can be counterproductive. When done correctly, the employee, customer and company benefits of the documentation – consistent process, transparency and organizational structure -- outweigh the effort it takes to produce and maintain it.
  2. “A Business Management System audit is a ‘witch hunt’ that will just point out what our employees do wrong.” A Business Management System audit is focused on organizational processes, not individual employee performance. While adhering to the Business Management System is everyone’s responsibility, the evaluation of current practices is intended to be objective and nonjudgmental.  Many times a different perspective helps change.
  3. “A Business Management System is too costly to implement and maintain.” Studies show that preventing a problem can be less expensive than fixing one after it happens. If your system doesn’t have buy-in from employees, particularly executive management, however, then it will be of little value to your company and may result in costs as well as distract you from your core business activities.
  4. “I don’t see a ROI on a Business Management System, but my customers think I should have one.” An effective Business Management System can save your company time, money and resources as well as help you prevent costly mistakes. Before you question the profitability of your Business Management System, ask yourself if your company is implementing one that is true to its stated purpose or are you just doing it for the sake of saying you have one?  ISO is a valuable tool and can produce amazing results when used appropriately.