ISO 9001:2015 Presentation at 2015 SQA Client Conference

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August 03, 2015


Recognized globally as the framework for a well-managed, customer-focused quality management system, the ISO 9001 standard is currently being used by over 1 million organizations in 170 countries. To stay relevant in an ever evolving marketplace, the standard has been revised, with a new version to be released in September 2015. 

Cathy Fisher, founder and president of Quiestem, LLC, presented on ISO 9001:2015 at the 2015 SQA client conference. “I want to stress that businesses don’t have to be afraid of the 2015 version,” said Fisher. “If a company has an effective quality management system already in place, most of the revised requirements should have already been covered.”

Fisher organized her presentation into the 13 questions she most commonly receives from clients and currently trending on social media about the proposed changes to the ISO 9001:2015 standard.  The questions reflect the “big picture” of the ISO 9001:2015 standard – focus your business activities towards consistently satisfying your customers. With the new standard in place, businesses will find it easier to integrate their quality management system (QMS) with other business management systems as well their strategic business plan. The presentation focused on several key revisions and how they address environmental challenges now and in the future. 


Annex SL

ISO 9001:2015 is based on Annex SL, the new high level structure that brings a common framework to all ISO management systems. With the new standard in place, organizations will find improved internal communication, a better understanding and control of business processes and reduced defects and waste.

Risk-Based Thinking

The 2015 version places an emphasis on risk-based thinking to ensure a balanced approach to QMS and continuous improvement while achieving its business goals. Risk is defined as the effect of uncertainty on an expected result.  The concept of risk-based thinking can be applied from a strategic or operational standpoint relative to quality management in your business.

Opportunity to Engage Leadership

The new version requires organizations to determine the external and internal issues that affect its ability to achieve customer requirements. Additionally, top leaders now have a greater involvement in considering their QMS as part of the overall business plan.

Bottom line: with change comes opportunity. Organizations can look forward to a more streamlined approach to management systems implementation and maintenance, increased leadership involvement, and ultimately, satisfied customers. 



About The Author | Smithers Quality Assessments

Smithers Quality Assessments (SQA) is a “Best in Class” quality and environmental management systems certification body. We serve large, medium and small clients in North America and Europe in several industrial, commercial, service and government business sectors. Since we were founded in 1993, SQA has sustained a growth rate that ranks among the best in the industry.

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