Blog

Bringing you information about SQA, Quality Management, and more.

SQA Team Wraps Up ISO 9001:2015 36-Hour Lead Auditor Training

Smithers Quality Assessments  — March 17, 2017

SQA staff gets ISO 9001 auditor training to improve customer's overall experience.

Meet our New General Manager

Smithers Quality Assessments  — March 07, 2017

Learn more about Aaron Troschinetz, the new General Manager at SQA.

Benefits of ISO 9001:2015 Certification

John Sedlak  — March 02, 2017

John Sedlak explains how ISO 9001:2015 can assist in meeting business goals.

Differences Between ISO 9001:2008 and ISO 9001:2015

John Sedlak  — February 22, 2017

John Sedlak addresses concerns about the transition to ISO 9001:2015.

Are Numbers more Important than People?

Dave Murray  — February 14, 2017

Are results more important than the interactions you have along the way to achieving them?

Related Tags: Customer Service, Processes

The First 90 Days

Dave Murray  — January 10, 2017

Turnover often takes place within the first 90 days, and employee experience plays a big role....

Do You Blame Your Customers?

Dave Murray  — October 27, 2016

I landed in Albany, NY to meet with a client. It was probably the last place on earth I...

Related Tags: Customer Service

Uber-Fast Response

Dave Murray  — October 20, 2016

I had an experience with Uber that was pretty amazing. On a recent trip, my driver missed an...

Related Tags: Customer Service

Resort Experience?

Dave Murray  — September 29, 2016

I recently traveled to the Phoenix area to attend a conference. This particular trip, my wife...

Related Tags: Customer Service

Dave Murray Speaks on "Zero Risk and Customer Service" at SQA Client Event

Smithers Quality Assessments  — August 02, 2016

Dave Murray opened the 4th Annual Smithers Quality Assessments (SQA) Client Event with an...