Blog

Bringing you information about SQA, Quality Management, and more.

Are Numbers more Important than People?

Dave Murray  — February 14, 2017

Are results more important than the interactions you have along the way to achieving them?

Related Tags: Customer Service, Processes

The First 90 Days

Dave Murray  — January 10, 2017

Turnover often takes place within the first 90 days, and employee experience plays a big role....

Employee Appreciation Week?

Dave Murray  — November 03, 2016

Just last week, I was having a quick bite to eat in Boston’s Logan Airport on my way...

Related Tags: Employee Appreciation

Do You Blame Your Customers?

Dave Murray  — October 27, 2016

I landed in Albany, NY to meet with a client. It was probably the last place on earth I...

Related Tags: Customer Service

Uber-Fast Response

Dave Murray  — October 20, 2016

I had an experience with Uber that was pretty amazing. On a recent trip, my driver missed an...

Related Tags: Customer Service

Southwest Stories

Dave Murray  — October 12, 2016

I am always happy when I get to fly on Southwest Airlines – not because of their unique...

Related Tags: Employee Appreciation

Resort Experience?

Dave Murray  — September 29, 2016

I recently traveled to the Phoenix area to attend a conference. This particular trip, my wife...

Related Tags: Customer Service