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Bringing you information about SQA, Quality Management, and more.

Sauers Tree and Landscape Service, Inc. Strengthens Snow Services with SN 9001 Certification

Smithers Quality Assessments  — November 01, 2016

Sauers Tree and Landscape Service, Inc. started in 1997 as a neighborhood lawn cutting...

Do You Blame Your Customers?

Smithers Quality Assessments  — October 27, 2016

I landed in Albany, NY to meet with a client. It was probably the last place on earth I...

Related Tags: Customer Service

Illinois Snow Removal Service Liability Limitation Act Paves the Way for SN 9001

Smithers Quality Assessments  — October 25, 2016

The Illinois Snow Removal Service Liability Limitation Act, signed in May 2015, helps create a...

Uber-Fast Response

Smithers Quality Assessments  — October 20, 2016

I had an experience with Uber that was pretty amazing. On a recent trip, my driver missed an...

Related Tags: Customer Service

Southwest Stories

Smithers Quality Assessments  — October 12, 2016

I am always happy when I get to fly on Southwest Airlines – not because of their unique...

Related Tags: Employee Appreciation

Resort Experience?

Smithers Quality Assessments  — September 29, 2016

I recently traveled to the Phoenix area to attend a conference. This particular trip, my wife...

Related Tags: Customer Service

Content Matters – And It Doesn’t Have to Be Daunting

Smithers Quality Assessments  — September 27, 2016

Creating and sharing unique and relevant content can be a powerful way of differentiating your...

Related Tags: Marketing, Promotion

Schill Grounds Management Achieves SN 9001 Certification

Smithers Quality Assessments  — September 14, 2016

NORTH RIDGEVILLE, OH, USA – August 23, 2016 – Schill Grounds Management, a...

Related Tags: Clients, SN 9001

Quanex Sees the Value of ISO Certification

Smithers Quality Assessments  — September 06, 2016

Quanex Building Products produces high-performance, warm edge spacers for insulating glass...

Key Changes in ISO 14001:2015

Smithers Quality Assessments  — September 01, 2016

Susan Briggs, Convener – TC207/SC1/WG5 for ISO, shared important changes, common...