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Employee Appreciation Week?

Smithers Quality Assessments  — November 03, 2016

Just last week, I was having a quick bite to eat in Boston’s Logan Airport on my way...

Related Tags: Employee Appreciation

Sauers Tree and Landscape Service, Inc. Strengthens Snow Services with SN 9001 Certification

Smithers Quality Assessments  — November 01, 2016

Sauers Tree and Landscape Service, Inc. started in 1997 as a neighborhood lawn cutting...

Do You Blame Your Customers?

Smithers Quality Assessments  — October 27, 2016

I landed in Albany, NY to meet with a client. It was probably the last place on earth I...

Related Tags: Customer Service

Illinois Snow Removal Service Liability Limitation Act Paves the Way for SN 9001

Smithers Quality Assessments  — October 25, 2016

The Illinois Snow Removal Service Liability Limitation Act, signed in May 2015, helps create a...

Uber-Fast Response

Smithers Quality Assessments  — October 20, 2016

I had an experience with Uber that was pretty amazing. On a recent trip, my driver missed an...

Related Tags: Customer Service

ISO 9001:2015 – Processes

John Sedlak  — October 18, 2016

Processes are not as complicated as they seem; everything you do has a process. Take for...

Related Tags: ISO 9001:2015, ISO 9001, Processes

Southwest Stories

Smithers Quality Assessments  — October 12, 2016

I am always happy when I get to fly on Southwest Airlines – not because of their unique...

Related Tags: Employee Appreciation

Hack Your Life with Kankyo Kaizen

Tom Zobel  — October 11, 2016

Time. It’s the most finite resource we have – we only get a certain amount of it...

Related Tags: Productivity, Time Management

Resort Experience?

Smithers Quality Assessments  — September 29, 2016

I recently traveled to the Phoenix area to attend a conference. This particular trip, my wife...

Related Tags: Customer Service

Content Matters – And It Doesn’t Have to Be Daunting

Smithers Quality Assessments  — September 27, 2016

Creating and sharing unique and relevant content can be a powerful way of differentiating your...

Related Tags: Marketing, Promotion